In a major shift within the leadership of India’s popular food delivery giant, Zomato co-founder and Chief People Officer (CPO) Akriti Chopra has officially resigned after 13 years of service. The resignation marks a significant moment for the company, as Chopra played a critical role in Zomato’s growth and transformation into a market leader in the food delivery sector.
Chopra’s departure was announced through a regulatory filing by the company on September 27, 2024. Her resignation comes at a time when Zomato has seen several leadership changes, raising questions about the company’s future direction.
Akriti Chopra’s Legacy at Zomato
Akriti Chopra’s journey with Zomato began in November 2011, when she joined as a Senior Manager in Finance and Operations. Over the years, she held several key positions, including Vice President of Finance and later Chief Financial Officer (CFO). In 2021, she was promoted to Chief People Officer, taking on a broader role that focused on community development and employee engagement.
As one of the original co-founders, Chopra was instrumental in shaping Zomato’s business model, leading the company through its early days as a restaurant discovery platform, and later guiding it through its expansion into food delivery. Her expertise in finance and operations helped Zomato scale its operations and secure critical funding rounds during its rapid growth phase.
In her resignation letter to Zomato’s CEO Deepinder Goyal, Chopra reflected on her time with the company, stating: “It’s been an incredibly enriching journey over the past 13 years. Thank you for everything. I’m always just a call away.” Chopra’s departure signals the end of an era for Zomato as the company navigates a period of leadership transitions.
Reasons Behind the Resignation
While Zomato did not provide specific reasons for Chopra’s resignation, it appears to be part of a broader reshuffling within the company’s top management. In her email to the CEO, Chopra hinted that she is stepping down to explore new opportunities outside of Zomato, though her future plans remain undisclosed.
Her resignation follows a series of high-profile exits from Zomato’s leadership team in recent years. In January 2023, co-founder and Chief Technology Officer (CTO) Gunjan Patidar resigned after more than a decade with the company. Similarly, another co-founder, Mohit Gupta, stepped down in 2022 after being promoted from CEO of Zomato’s food delivery business to co-founder.
These leadership changes come at a critical time for Zomato, as the company continues to expand its operations while also facing increased competition from rival platforms such as Swiggy and Uber Eats.
Impact on Zomato’s Future
Chopra’s departure has raised speculation about the potential impact on Zomato’s future, particularly as the company has seen several leadership transitions in a short span of time. With the Zomato co-founder resigns headlines making waves in the business world, investors and industry watchers are keenly observing how the company will manage this period of change.
Despite these recent exits, Zomato remains a dominant player in the Indian food delivery market. The company continues to innovate with new services such as Zomato Gold and Zomato Pay, designed to enhance customer loyalty and streamline dining payments. Zomato has also made significant investments in technology and logistics to improve its delivery services and maintain its competitive edge.
However, the loss of a founding member like Chopra is likely to create some challenges for the company’s leadership team. Her experience in finance, operations, and people management will be difficult to replace, and Zomato will need to ensure a smooth transition to avoid disruptions.
A Look at Akriti Chopra’s Career
Before joining Zomato, Akriti Chopra worked at PwC in tax and legal functions, gaining valuable experience that would later serve her well in helping Zomato navigate the complexities of scaling a fast-growing startup. During her time at Zomato, Chopra played a key role in raising funds, improving operational efficiency, and managing human resources during a period of rapid growth.
As Chief People Officer, Chopra oversaw Zomato’s workforce strategy, ensuring that the company remained an attractive employer even as it scaled to new heights. She was known for her leadership in fostering a positive company culture, focusing on employee well-being, and maintaining strong communication between management and staff.
Conclusion
With Akriti Chopra’s resignation, Zomato bids farewell to one of its key founding members. The Zomato co-founder resigns news has sparked widespread interest, as the company navigates this significant transition in its leadership. Although Chopra’s departure marks the end of a 13-year journey with the company, Zomato continues to push forward with its mission to dominate India’s food delivery market.
As Zomato looks to the future, the company will need to rely on its remaining leadership team to continue the innovation and growth that have made it a household name. While Chopra’s exit is certainly a major change, Zomato remains well-positioned to adapt and thrive in an increasingly competitive industry.
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